Call your AI agent right now
This is a working AI support agent built from your website. Pick up the phone and test it — ask about a job status, an inverter error, or a battery fault.
0468 049 418Demo number • Available 24/7 • Fully customisable to your brand
or try the chat
Built for solar and energy CX
We've seen your ticket flow. This is what Lorikeet handles out of the box for Smart Energy.
Equipment troubleshooting
Inverter errors, battery faults, WiFi and monitoring issues — the AI runs the same diagnostic framework your agents use: identify equipment, gather symptoms, attempt remote fix, escalate if needed.
Connects to your systems
Lorikeet integrates with Salesforce, Tettra, and Air Call. Cases include full conversation history, notes, and queue routing — matching your current workflow.
Voice and chat, same AI
Customers call or chat and get the same consistent experience. No separate training, no separate knowledge base. Email and SMS available too.
Smart escalation
When the AI can't resolve an issue — warranty replacements, complex technical faults, frustrated customers — it escalates with full context to the right queue. No dead ends.
No code, plain English
Your team writes support processes in plain English. Update troubleshooting steps, add new product guides, change routing rules — all without engineering.
24/7 availability
Customers don't wait for business hours. The AI handles the 50%+ of traffic that's general inquiries and basic troubleshooting — around the clock, instantly.
What's in the sandbox
We built this from your website and public content. Here's what's working right now.
Equipment troubleshooting
Structured diagnostic flow for inverter errors, WiFi/monitoring issues, and battery faults. Identifies equipment, gathers symptoms, runs remote troubleshooting, and knows when to escalate to a technician.
Job status inquiries
Customers ask "where's my installation?" and the AI walks them through what to expect — once connected to Salesforce, it pulls real-time updates automatically.
FAQ knowledge base
General questions about solar, batteries, warranties, and Smart Energy services — answered instantly from your reference material.
Ready to connect
Salesforce, Tettra, and Air Call integrations are scoped and ready. Connect your systems and go from sandbox to production in a week.
Imagine this with your Salesforce data
What you just tested was built from your website alone. Connect Salesforce, Tettra, and Air Call and the AI can pull live job statuses, create cases, and route to the right queue automatically.